Effective Date: 22 November 2024
1. Introduction
Thrive Learning Clinic (“we,” “our,” or “us”) is committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, store, and share personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect personal information necessary to provide the requested services and supports, including:
- Contact details (e.g., name, address, phone number, email address).
- Relevant health or educational information provided directly by clients or other approved sources, such as doctors, allied health professionals, or schools.
- Payment information for processing fees (handled securely via Stripe).
3. Purpose of Collection
We collect personal information to:
- Provide tutoring and occupational therapy services.
- Coordinate and facilitate additional supports for clients as appropriate.
- Comply with legal and regulatory obligations.
4. Consent and Sharing of Information
We will only share your personal information with third parties if you have provided explicit consent by signing our Consent to Release Information form. Third parties we may share information with include:
- Stripe, for secure payment processing.
- Schools, doctors, allied health professionals, and support coordinators to facilitate and enhance client services.
5. Payment Processing
All payment information is processed securely using Stripe, a third-party payment processor compliant with the highest standards of security. We do not store credit card details.
6. Data Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Information is stored securely in physical and electronic formats.
7. Access and Correction
Clients may request access to or correction of their personal information by contacting us. We will respond promptly to all requests in accordance with the Privacy Act 1988.
8. Complaints and Concerns
If you have any concerns about your privacy or how your personal information is handled, you may contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact us at:
Thrive Learning Clinic
Email: enquiries@thrivelearning.com.au
Phone: 1300 368 003
10. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on our website and will take effect immediately upon posting.